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Archive for July 2008

WordPress 2.6 

Friday, 18th July 2008

I was surprised how quickly WordPress 2.6 was released. I still have an unresolved bug about the WordPress 2.5 wp_list_pages function. Unfortunately, they did not fix this bug or maybe they don’t plan to.

Back to WordPress 2.6. I am kind of confused by all the features WordPress has to offer. This video from WordPress will show you some of the new features in WordPress 2.6.

Upgrading from WordPress 2.5.1 to WordPress 2.6 was a snap for my blog. If you have not started with WordPress 2.6, now is a great time to start.

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IBA Exposes MM Lee’s False Statements 

Thursday, 10th July 2008

Lee Kuan Yew

Chee Soon Juan and Lee Kuan Yew finally met in court. Lee testified the following in court under oath:

“Your honour, the International Bar Association decided to honour Singapore and hold its annual conference in this city and you [Dr Chee] were given an opportunity to present your case, with your complaint that Singapore lack the rule of law. There were some 3000 lawyers there.

I think they left Singapore with a very different impression from what you have projected because we have a letter from the President of the International Bar Association to the organisers, namely the Law Society of Singapore, how successful the meeting was and how impressed they were by the standards they found to obtain in the judiciary.”

You can find proof of this at SDP’s web site by downloading the MP3 recordings of the court proceedings. Furthermore, IBA confirmed that they never wrote such a letter to Singapore praising our wonderful judiciary. Instead, the IBA came out with a report with 18 recommendations for us to improve our judiary system.

What’s worse, Miss Yeong Yoon Ying, Press Secretary to Minister Mentor, claimed that Chee Soon Juan called the Singapore leaders “murderers, robbers, child molesters” and “rapists.” Totally untrue!

I am glad I do not subscribe to the Straits Times newspaper because I believe it is an absolute waste of my money and paper to read the junk the government prints on it. Reading the Straits Times is an insult to my intelligence because I am supposed to believe the rubbish they write. Without the internet, I would have believed everything Lee Kuan Yew and his press secretary said, just like most Singaporeans.

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Google AdWords Monthly & Yearly Search Counts 

Wednesday, 9th July 2008

Google Search homepage

Finally! Google has decided to reveal the monthly and yearly searches for every keyword phrase searched on Google.com. I hope there is an API for this so that all the keyword software makers can integrate this into their software as soon as possible.

According to Google AdWords Help Center:

The Approx Search Volume [Previous Month] column shows search volume statistics for the last calendar month. The Approx Avg Search Volume column shows average monthly search volume over a recent 12-month period.

Since Yahoo’s Overture keyword tool is officially dead, this tool is the next best thing at the moment. Google should have done this earlier.

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eBay Sellers’ Bad Customer Service - Don’t Do This! 

Monday, 7th July 2008

In the past week, I have experienced 2 incidents of extremely stupid and bad customer service from 2 eBay sellers.

The first seller to piss me off was bigrockmedia. You would expect an eBay seller with 98000 feedback points to behave smarter but they don’t because their checkout system does not work for people from Singapore.

Bad eBay Customer Service 1

I won a “Buy it now” auction for a music DVD and I wanted to pay immediately after the auction. However, the ChannelAdvisor.com checkout system does not have Singapore in its country list. I guess this is either the seller’s fault or ChannelAdvisor.com’s fault. I have tried to contact bigrockmedia 3 times but they have not replied to me at all.

The second seller to piss me off was trade4office. This seller is a Power Seller and they should know how to read their emails to check for their orders. In one of their listings for velcros, they said:

Bad eBay Customer Service 2

So I sent them an email saying:

Bad eBay Customer Service 3

Their reply was:

Bad eBay Customer Service 4

First of all, I have emailed them the number of yards of velcro I want. Secondly, they seem to have misread my email to them or something to give me an absurd reply like this with a typo. This proves that they just don’t give a damn about reading and replying to customer emails.

Lessons We Should All Learn From The 2 eBay Sellers Above

  1. Don’t make it hard for your customers to pay you money.
  2. Don’t turn away customers who want to pay you money by being rude.
  3. Read the emails your customers send to you and reply to them promptly and properly.
  4. When you make a mistake, admit it, fix it and apologise for it but do not try to ignore the mistake and hope the customer forgets about it.

Common sense stuff if you ask me but lots of people just don’t care enough to apply this stuff.

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